Our Client, a prestigious and highly respected global company, who opened a new Shared Service Centre in Lodz is urgently looking for candidates for Service Desk Support.

The Service Desk Support is a part of a professional team of people providing a single point of contact for the efficient resolution of end-user technical problems and service requests. The Service Desk supports global employees of the company across multiple business units 24x7, 365 days a year.

Responsibilities:
· Provide comprehensive first-tier phone support for the efficient resolution of technology problems and service requests for end-users from initial call through close of the request.
· Accurately assesses and records issues and problems in the incident management tool.
· Resolve issues utilizing excellent customer service skills, problem solving skills, technical thinking/reasoning skills, and a high level of individual judgment to ensure positive outcomes of customer satisfaction.
· Identify potential system problems and escalate to department contact for resolution.
· Take ownership of all customer interactions, utilize appropriate follow-through, and log all customer interactions. Provide timely feedback to external and internal customers via phone, e-mail, or other form of communication.
· Follow established service desk procedures.
· Participate in international projects and virtual teams.

Qualifications:
· Bachelors degree in computer sciences or technical sciences
· Call center IT service desk experience preferred
· Very good English language skills
· Remedy Service Management software experience preferred
· Strong written and verbal communication skills. Must be able to communicate with individuals with all levels of technical and non-technical skill sets (i.e. Developers, Project Managers and external Customers)
· Troubleshooting skills: Ability to analyze issues and determine root cause and identify appropriate solutions. High degrees of problem solving, attention to details, consistent follow through to assure problems are resolved quickly.
· Knowledge of: Microsoft OS; 2000/XP/Win 7, Microsoft Office Suite 2010, VPN & Remote Access, Citrix, and Network & Administration, VPN/RSA/Secured Gateway technologies

Our client offers interesting and challenging job in a professional and multinational environment, attractive salary and benefits as well as professional trainings.

To apply for this position and monitor your progress click the Apply.

Please attach the below clause to your application:
I hereby authorise your company to process the attached personal information strictly for the purposes of job recruitment pursuant to the Personal Data Protection Act of 29 August 1997 (Journal of Laws (Dz.U) No. 133, item 883).

http://www.hays.pl/szukam-pracy/JOB_886762?jobSource=praca_pl