Capgemini Business Process Outsourcing is one of the first and the biggest outsourcing center in Poland providing services in 29 different languages in the areas of: finance, accounting, banking, procurement, customer care and marketing services. BPO employs over 2400 specialists in its offices located in Krakow and Katowice.
Currently, to our Business Process Outsourcing Center in Kraków we are looking for candidates for the position of:
System Administrator English Speaker
Ref. no SA/Eng/KRK

We are looking for a system administrator to work mainly with our IT Service Management system, and also with other supporting systems of a similar nature.
You will work in a team of very competent colleges with the responsibility to maintain and administrate the IT Service Management systems and servers. You will be based in our Krakow office in Poland and you will report from an operational perspective to the solution manager for our internal tools.
You will start off with an introduction to get knowledge of the internal processes and the internal systems. And then you will receive system administration training for all the supporting systems.

Job Description:

Daily maintenance of the supporting systems
Act as IT Service Management support for the rest of the company, take care of internal requests
Make sure that the Service Level Agreements (SLA’s) against our customers are followed
Take care of upgrades of the supporting systems
Document the processes for the daily maintenance
Lead projects to improve availability and performance for the supporting systems


Candidate's profile:

Excellent English skills
At least 3 years experience in working in a support or maintenance organization
Experience in problem solving, and technical capability and interest in IT
As a person you are motivated with high ambitions as well as structured and team oriented
Good presentation skills
Client and value adding mindset
Open mind and positive attitude
Good social and communicative skills
Strong analytical skills and a structured way of working
Ability to take own initiatives and be the driving force within the team
It’s a merit if you have experience from ERP, workflow, ticketing, CRM or similar systems
It’s a merit if you have previous experience in project management
It�s a merit if you have general database and or SQL experience
It�s a merit if you have programming or script development skills
It�s a merit if you have excel skills


What do we offer to the candidates:
We offer an open and informal environment in top surroundings together with a team of the most competent and professional colleagues. We will provide you with opportunities for personal development and experience in a dynamic business environment. CPS has a compelling business idea and business plan, and an exciting customer base.

Interested candidates are invited to apply online http://capgeminipl.easycruit.com/ or send CV to RecruitmentBPO.pl@capgemini.com
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